Introduction

The Medical Department provides excellent comprehensive medical care that is accessible and well coordinated. We look forward to working with you to achieve your wellness goals. Our medical home provides high quality care, through a team based effort consisting of qualified staff partnering with the patient as an active member of the team. The team includes family physicians, mid-level providers, specialist, registered nurses, and medical receptionist. Our health information staff is included in this team approach to further assist in continuity of care.

Comprehensive Services

The medical clinic offers a full range of family health services:
  • Diagnosis and treatment for acute and chronic conditions.
  • Prenatal and Obstetrical care.
  • General Pediatric Care, including well child services and immunizations.
  • Routine physical examinations for general health maintenance and employment requirements. Referral to specialists for consultation when needed.
  • Foot care in our Foot and Ankle Clinic provided by a Board Certified Podiatrist.
  • Specialty services such as Rheumatology, Urology, Gynecology, Herbal Integrative.
  • Preventative and wellness support services such as diabetes prevention.
  • Phlebotomy (blood draw).
  • Health education and smoking cessation counseling.
  • Traditional Native American Healers are available by referral only for qualified Native Americans in accordance with SCIHP’s Traditional Health Policies and Procedures.
  • Native Breast Feeding Council

Access

All patients are encouraged to call for an appointment in order to see the provider of their choice. Some special procedures are available only by appointment. One of our Medical Receptionists can assist you in selecting a date, time and provider. Our Medical Receptionists are available to take calls and to make your appointments Monday through Friday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. except Wednesdays. Each Wednesday morning, due to staff training, we open at 9:00 a.m. and will take calls for appointments from 9:00 a.m. 12:00 p.m. except on the third Wednesday of each month. The third Wednesday we are closed in the morning and are only available to take calls for appointments from 1:00 p.m. to 5:00 p.m. For more information, or to schedule or cancel an appointment, please call the medical department. If you are unable to keep your appointment FOR ANY REASON, it is very important for you to call and cancel your visit at least 24 hours in advance, or as soon as possible. This will enable us to schedule another patient in your place, and prevent a disruption in scheduling your provider’s time.

Same-Day Appointments

If you would like to be seen by a provider, but are unable to make a future appointment, SAME-DAY appointments are available Monday through Friday. We will do our best to accommodate your needs. A Triage Nurse is available to review your case and provide an immediate recommendation. Priority will be given to those with urgent medical needs. If the Triage Nurse refers you to the hospital, please contact Purchased/Referred Care Services within seventy-two (72) hours if you go to the emergency room. Please refer to the Purchased/Referred Care Services section of this Handbook. REMEMBER, it is the patient’s responsibility to call and leave a message for Purchased/Referred Care Services at 521-4634 or 521-4639. It is important for you to review these procedures with family members and friends living near you.

After Hours/On-Call/Non-Emergency Support

A SCIHP provider is available for telephone consultation when the clinic is closed. The on-call provider will advise you according to the nature of your illness or medical condition. It may be necessary for you to go to the emergency room** at Sutter Medical Center or another facility (Only if outside SCIHP’s immediate service area) at the time of your call. To contact the on-call physician, call 521-4500 to speak with the answering service. ** Purchased/Referred Care Services: It is the patient’s responsibility to call and leave a message for Purchased/Referred Care Services at 521-4634 or 521-4639 within seventy-two (72) hours of going to the emergency room. Please refer to the Purchased/Referred Care Services section of the SCIHP Handbook** Life threatening emergencies (i.e. suspected heart attack, stroke, severe injuries, etc.) should be handled by calling 911.  This will put you in contact with paramedic services and expedite your transport to the nearest hospital.  It is important for you to review these procedures with family members and friends living near you.

Coordination and Continuity of Care

The medical department takes pride in assisting patients in their care in and out of the hospital, emergency room, skilled nursing facility, our local hospitals, contracted specialist and other services. Coordination of care is enhanced by care teams managing panels of patients to encourage efficient and timely information flow. We also provide limited transportation services to eligible members to assist in this care.

Traditional Health Policy

SCIHP supports the rights of all American Indians to believe, express and freely exercise their traditional, spiritual and healing beliefs. The American Indian Religious Freedom Act (AIRFA) of August 11, 1978, Public Law 95-341, 42 U.S.C. 1996 and 1996a, states it shall be the policy of the United States to protect and preserve for American Indians their inherent right of freedom to believe, express, and exercise the traditional religions of the American Indian, Eskimo, Aleut, and Native Hawaiians, including but not limited to access to sites, use and possession of sacred objects, and the freedom to worship through ceremonials and traditional rites. We at SCIHP understand and respect the importance of traditional healing. If you are using traditional herbs/medicines, please notify your provider.

Reproductive Rights for Minors

In accordance with the California State law, minors (people between the ages of 12-18 years old) have the right to obtain birth control services, prenatal care, and sexually transmitted infection/HIV services without parental notification or permission. These services are available through the California Family P.A.C.T. program.

Quality of Care

The medical department participates in a quality improvement program to ensure a high standard of care. Additionally, we are accredited through AAAHC.